Les revers du commerce en ligne 2020

One in six orders placed online is returned. The free returns policy that used to be the big selling point of e-commerce sites is now causing them enormous difficulties. But one man's misfortune is another man's gain, as in the case of Dinco Muhic, which specializes in the resale of these items. "ARTE Regards" takes a look at the winners and losers of this "returns" phenomenon.